We want to be sure you’re satisfied with your order, which is custom-made especially for you. If your order is wrong, you’re not happy with the print, or it isn’t what you expected for any reason, our Customer Support will gladly replace or exchange any items free of charge.
Due to the limited nature of art, all sales are final.
Damaged Items: Collectors must notify UTMOS of damaged artwork, providing supporting photographs, within three (3) days of delivery to be eligible for a refund or replacement. Assessment of damage, and the following decision regarding refund eligibility, is made at the sole discretion of UTMOS. After this three-day period (starting from the “delivered” date indicated by the mail courier), UTMOS will not guarantee a refund or replacement item. For this reason, UTMOS strongly encourages all collectors to check their orders for quality immediately upon receipt. Collectors must include any corresponding Certificate of Authenticity with their return to qualify for a refund or replacement item.
The collector assumes risk of items damaged or lost in transit upon completion of purchase.
If you have recently received a damaged order from UTMOS, please take pictures of your item and the packaging in which it came, and include them in an email to firstname.lastname@example.org within three (3) days of receipt.
Lost or Stolen Items: UTMOS assumes that all provided address information is correct and that collectors are able to receive packages at their shipping addresses. Once an order is released to the mail courier, the collector bears the responsibility of tracking their package and ensuring that they are able to receive it.
If you believe that your package has been stolen, please file a report with your local police department, and notify any neighbor or front office representative who might have accepted the package on your behalf.
Order Cancellations: Collectors have 48 hours to cancel an online order submitted on utmosatmos.com. After 48 hours, UTMOS will assume final sale and will fulfill the order by the estimated ship date. In the rare case that the estimated ship date passes before an order is shipped, UTMOS, in its sole discretion, may allow an order cancellation.
Undelivered Orders: UTMOS is not responsible for bounced packages or misdeliveries. UTMOS assumes that all address information provided by the collector is correct and that collectors are able to receive packages at their provided shipping addresses. An undelivered order (that is returned to UTMOS by the courier) may be reshipped at the collector’s expense.
If a collector would like to cancel a shipment that has already been returned by the mail courier, UTMOS may subtract a restocking fee from the refund. Shipping charges are never refundable.
International Orders: The collector is responsible for all import taxes, customs duties, and fees levied by the receiving country. Additional charges for customs clearance must be fulfilled by the recipient. Customs policies vary widely; UTMOS has no control over international customs charges, nor can UTMOS predict what they may be. The collection of these charges may be administered by the mail courier (such as FedEx and DHL). Such charges are separate and independent from shipping charges calculated on the UTMOS site.
Please contact your local customs office for more information on import fees. UTMOS will not issue refunds for refused packages. UTMOS ships to most countries around the globe.
Order Status Inquiries: Immediately following all purchases, a confirmation email is delivered to collectors’ inboxes containing an itemized receipt and an estimated delivery date. Please note this estimated delivery date after purchase. If this date has not yet passed, UTMOS’ customer service representatives will not be able to provide additional information regarding the status of the order. Collectors can be certain that their order is in process, and that they will receive a tracking number via email at the time of shipment.